Salon Policies

Booking Appointments

A credit/debit card on file is required to book any and all appointments.

Cancellations

We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by calling the salon and speaking with the front desk, texting the salon, or by leaving a voicemail if out of salon hours. Please do not message us on social media to cancel. Cancelling within the 24 hr. window will result a fee that is 50% of the base menu price of the service you were scheduled for.

Late Arrivals

We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.
If we have not been able to contact a client 15 minutes into their appointment, the client may be considered a “no show” and their spot may will reopened and made available for clients wanting to book.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service may still apply.

No Shows

If a client does not show up for their scheduled appointment, they will be subject to pay 100% of the amount of the base menu price.  A second no show will result in either the client not be allowed to book again or prepayment for the service must be made at time of booking.

Deposits

Luna may require a deposit in order to secure bookings for groups, appointments spanning more than 3 hours, or for services taking place off-site or out of regular salon hours.

Waivers

All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be required to fill out additional waivers, such as a chemical waiver before undergoing hair colour or lightening, or a consultation which details the agreed upon services between a stylist and their client.

Our front desk, stylists or technicians will be able to go through the waiver with their client and answer any inquiries before beginning service. Refusal to sign required waivers may result in the salon being unable to complete those specific services for that client.

Service Refunds

Luna Salon does not offer monetary refunds on services rendered. If for any reason a refund is asked, you will need to come in for us to see your hair in person to assess.

We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.

Privacy Policy for Luna Salon

Effective Date: June 23rd, 2025

At Luna Salon, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information, including when you interact with us through our website, salon services, or text messaging communications.

1. Information We Collect

We may collect the following types of information:
•    Personal Information: Name, phone number, email address, and appointment history.
•    Payment Information: If you make a purchase or booking.
•    Communication Preferences: Your consent for email or SMS notifications.
•    Website Usage: Information about how you use our website, such as pages visited and browser type.

2. How We Use Your Information

Your information is used to:
•    Book and manage salon appointments
•    Send you confirmations, reminders, and promotional messages (via email or text)
•    Improve your experience with our services and website
•    Fulfill legal or regulatory requirements

3. SMS/Text Communications

By opting into SMS/text communications, you agree to receive recurring messages from Luna Salon. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP.”

We will never sell or share your mobile number with third parties for their own marketing use.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it with trusted service providers (such as scheduling or marketing platforms) who help us operate our business, under strict confidentiality agreements.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:
•    Opt out of marketing emails and texts at any time
•    Request a copy of the information we’ve collected about you
•    Ask for your data to be corrected or deleted

To exercise any of these rights, please contact us at [insert contact email or phone number].

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

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Questions?
Contact Luna Salon at:
📍 1415 Timberlane Rd, Tallahassee, FL 32312
📧 info@thelunasalon.com
📞 850-363-3705